Platform terms and conditions

Naasre provides managed websites and business tools to customers internationally. These terms apply to your Naasre account, the business workspaces you manage and the managed website and tools agreed with Naasre. Payment processing has additional payment terms; an accepted project proposal sets the specific work, price and delivery arrangements for that project.

Keep your name, business information, contact details and billing information accurate. Only add a business or provide instructions if you have authority to act for it. A user profile and a business workspace are separate: one account may belong to several workspaces, and membership of one does not authorise access to another.

Keep your sign-in details private and give other people their own authorised access. Review their roles when staff or contractors leave. You are responsible for instructions submitted by people you authorise, within their access. Report suspected access or transactions you did not approve as soon as you become aware of them.

Use your profile and Business settings to maintain your information. For an access problem that prevents dashboard use, contact Naasre; do not include a password, one-time sign-in code or full payment credentials.

Your selected plan determines its business and tool allowances. Review the plan inclusions and the charges shown before checkout. A subscription, website development payment and separately approved external cost are different charges; one must not be presented as covering another unless your accepted agreement says it does.

Before work begins, the accepted proposal or change request must identify the scope, deliverables, price, dependencies and any agreed timetable. Supply the content, approvals and access needed for that work. Changes to scope or delays in those inputs may require a revised timetable or price, which must be communicated for approval rather than silently added to a bill.

A brief, AI conversation or generated website preview helps describe a direction. It is not a binding quote, an accepted scope, an assurance that every suggested integration is available or approval to publish. Check names, claims, prices, images and requested functionality before approving the work.

Send changes through My site → Site requests so the requested work and your approval can stay with the project. Consult the project refund rules before cancelling work that has already started.

The amount, currency and billing period shown at checkout or in your accepted agreement govern a subscription charge. Keep the business's billing contact and details current and review payment records for duplicate or incorrect charges. A dashboard conversion into your preferred display currency is an estimate; it does not change an already agreed invoice or settlement currency.

Use Plan & billing → Manage plan to review available upgrades or downgrades and the price and effective date shown before confirmation. A scheduled downgrade takes effect as indicated by that confirmation; choosing a lower plan does not retroactively reprice completed work or a period already paid for.

Cancelling renewal stops future renewal under the cancellation confirmation. Access continues for the recorded paid period where the subscription confirmation provides for it. Cancellation is not an automatic refund of payments already received. A fixed-term or instalment agreement may have additional conditions, which must be read with rights that cannot legally be excluded.

For a duplicate charge, payment error, charge after a confirmed cancellation date or service refund, follow the refund request process. Give the invoice or payment reference, date, amount and reason; never send a full card number or card security code.

Your business is responsible for the products and services it lists, their availability, descriptions, prices, promotions, delivery and customer promises. You must have the rights to publish the content and images you provide. Explain who the customer is buying from and how they can reach your business about an order or booking.

Keep the booking calendar and unavailable dates current. Tell clients the amount payable now, any remaining balance, the service location or relevant address requirements, and your cancellation, rescheduling and refund conditions before checkout. A reminder is a communication tool; you still need to manage the booking and check payment status.

A booking deposit, payment of the remaining balance and a cash receipt have different effects. An invoice or payment link does not establish that money was received. The booking payment rules explain confirmation and balance records; the processing fee section explains the 2% Naasre fee plus gateway fees.

Customer imports must contain information you are entitled to use. Check mappings and duplicates before importing, and correct inaccurate customer records. A customer placing a booking does not automatically give consent to unrelated advertising. You remain responsible for a lawful basis for customer communications and any required marketing consent.

The privacy policy explains information handling and privacy choices. Give accurate information and collect only the customer details needed for the purpose you communicate. Use the available profile controls and support process to correct records; requests to access, correct or delete personal information remain subject to applicable law.

Connecting a calendar, business profile, accounting service or another integration authorises the access presented during that connection. Review the permissions before agreeing and disconnect access you no longer need. Availability can depend on the external service, its configuration, your region and the permissions it grants.

A calendar export or subscription may reveal booking information to anyone who can use its private link. Treat that link as private and replace it if it has been disclosed. External calendars may refresh on their own schedule; a subscribed calendar is not necessarily a real-time, two-way booking system.

Sending an invoice to an accounting integration as a draft does not make it a paid invoice or guarantee that your accounts are complete. Review exported records and reconcile them with verified payments. An unavailable integration, failed sync or pending draft must not be treated as successful delivery to the external service.

Contact Naasre about information it handles and the relevant external provider about records controlled by that provider. Privacy rights, marketing consent rules and requirements for cross-border transfers may differ by business and customer location. Use the privacy request process and any regulator or remedy available under the laws applicable to your circumstances.

By providing content or instructions, you authorise Naasre to use them to deliver the agreed project or service. You must have permission for any images, branding, text, customer information or other material supplied. Tell Naasre about licence restrictions that affect publication or use.

The accepted project agreement must state the ownership or licence granted in deliverables, any payment conditions for handover, and what access or files will be supplied. These general terms do not promise transfer of a domain, source repository, third-party software or licensed material that your project agreement does not cover.

A domain, software licence, stock image, advertising purchase or other external cost may carry its own renewal and cancellation rules. Naasre must identify separately approved costs; the third-party cost policy explains how recovered and non-recoverable costs affect a refund.

Naasre maintains the agreed website and tools, but these terms do not promise uninterrupted service or a response time that is absent from your accepted agreement. Hosting, networks and external services can fail. Report what happened, the affected page or booking, when it occurred and its impact so the issue can be investigated.

Use dashboard support or contact Naasre. Include relevant references and screenshots that avoid exposing passwords, payment credentials or another customer's private information. If an agreed service was not supplied or was materially defective, the service refund section explains correction and refund assessment.

Naasre may restrict access where required to address account compromise, unlawful use, missing verification or a breach of the accepted agreement. Where permitted, the reason and available steps to resolve it must be explained. A restriction does not automatically remove your responsibilities to customers or settle pending payments.

Material changes to these terms must be communicated before they apply. They do not retrospectively remove rights or rewards already earned under an earlier agreement. Your accepted project terms govern that project's specific scope; regional payment schedules govern their disclosed payment arrangement.

The profile account controls allow you to pause dashboard access or request account deletion. These are separate from subscription renewal, website operation and merchant payment processing. Check each service you want to stop instead of assuming one action stops all of them.

Pausing your account signs out other sessions and pauses dashboard access. Websites, bookings and billing continue; pausing does not cancel subscriptions. You can sign in and resume access through the account flow.

Before deletion, cancel applicable subscription renewals, transfer ownership of shared businesses where required, and review outstanding orders, booking balances, invoices and customer obligations. Deletion removes account access; sole-owned businesses are archived and their booking access keys disabled. Financial and audit records are retained where required. Account deletion is not a promise that every record is immediately erased.

Use the payment closure process to handle outstanding merchant transactions and the subscription cancellation policy for charges paid to Naasre. You can separately raise a personal information request under the privacy policy.

Naasre operates internationally. Any choice of governing law, courts or dispute procedure must be identified in the service agreement applicable to your business; it is not inferred from a dashboard currency, the location of a payment partner or these general terms. Mandatory local protections remain applicable and these terms do not prevent a remedy available under applicable law. For questions about your agreement, email [email protected].